First phase of migration to be implemented at flagship operation, Atento Brazil
New York, NY, September 14, 2020 – Atento S.A. (NYSE: ATTO, “Atento” or “Company”), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, today announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in the 13 countries where the Company operates. Atento’s flagship operation in Brazil will be the first to migrate to the new cloud-based system, a process that will take two years to be completed companywide and will be supported by Embrace, a partnership between SAP and Microsoft, that facilitates enterprise migration to the Cloud via Azure, Microsoft’s cloudcomputing service.
The first phase of the project will encompass the migration of Atento Brazil’s back-office and finance areas to the new ERP system, followed by the other country and operating areas of the Company. José Azevedo, Atento’s Chief Financial Offer, said, “Our migration to a new cloud-based ERP system is a natural progression of Atento’s ongoing digital transformation to capture the many growth opportunities emerging in the global CRM/BPO market and to drive cost as well as operating efficiencies throughout our organization.”
Sergio Rodrigues, Atento’s Corporate Finance Director and leader of the migration project, said, “ERP SAP S/4HANA offers scalability that can support Atento’s growth while providing better control of processes by combining secure real-time data and analytics that help speed and enhance decision-making. Once implemented, the new ERP system is expected to leverage the investment that Atento’s has been doing in automation, artificial intelligence and LUI, among other technology areas, with regard to both improving our internal operations and leading next-generation Customer Experience and BPO solutions.”
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Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top five providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 13 countries where it employs 150,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento’s clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. In 2019, Atento was named one of the World’s 25 Best Multinational Workplaces and one of the Best Multinationals to Work for in Latin America by Great Place to Work®. Atento is also the world’s first CRM company to be ISO 56002 certified in Innovation Management. Atento’s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). For more information visit www.atento.com
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