Atento Reports Fiscal 2019 Fourth Quarter Results

13.9% Multisector growth in Q4 drove a 4.8% YoY increase in consolidated revenue
• Multisector growth in all regions: 6.3%, 27.3% and 9.8% in Brazil, Americas and EMEA, respectively
• Born-digital companies and healthcare providers drove Multisector growth in Brazil, while higher volumes
from new and existing contracts drove Multisector sales up in the Americas

Run rate EBITDA increased 3.3% YoY in the quarter reflecting better mix revenue expansion
• Normalized Adjusted EBITDA margin expanded 50 bps and 40 bps in Brazil and Americas, respectively

FCF of $41.0 million, reflecting improved working capital
• Historical positive seasonality in the quarter
• Collection recovery from a specific renegotiated contract, as noted on previous earnings call
1.3 million shares repurchased in Q4 for $3.4 million, demonstrating management confidence in the
transformation plan and prospects of the business


NEW YORK, March 3, 2020 — Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of
customer-relationship management and business-process outsourcing services in Latin America, and among the
top five providers globally, today announced its fourth-quarter and full-year operating and financial results for
the period ending December 31, 2019. All comparisons in this announcement are year-over-year (YoY) and in
constant-currency (CCY), unless noted otherwise, and may differ from the 6-K due to certain intra-group


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