Atento is the largest provider of customer relationship management and business process transformation ("CRM BTO") services in Latin America and one of the leading providers worldwide. Atento is also one of the leading providers of nearshoring CRM BTO services for companies operating in the United States. Since 1999, the Company has developed its business model in 16 countries, employing approximately 120,000 people. Atento has more than 400 clients, offering a wide range of CRM BTO services through multiple channels. Atento's clients are mostly leading multinational companies in telecommunications, banking and financial services, healthcare, retail and public administration sectors. In recent years the company has been recognized for its excellence by several industry analysts across different regions, including Everest (named as a “star performer” in 2021), Gartner (recognized as leader for Customer Service BPO in Magic Quadrant since 2021), Frost & Sullivan (named as a leader in CX Outsourcing in Latin America for 2022), or Forbes (selected as one of the top 100 best companies to work in 2023 in Spain).